Frequently asked questions
We accept all major debit/credit cards, PayPal, and Klarna (Buy Now, Pay Later) where available.
We love working with beauty & lifestyle influencers! Reach out to us via our contact page or social media.
Orders are typically processed within 1–2 business days. UK delivery usually takes 3–5 business days. International shipping may take 7–14 business days depending on location.
Due to hygiene reasons, beauty products such as lashes, nails, and skincare are non-refundable once opened/used. However, if your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
Yes! We ship worldwide. Shipping costs are calculated at checkout based on your location.
You can email us at quartzdollz.boutique@gmail.com or use the contact form on our website. We aim to respond within 24–48 hours.
Please email us with your order number and photos of the damaged product within 7 days, and we’ll arrange a replacement or refund.
Yes! Sign up to our newsletter or follow us on TikTok/Instagram to be the first to hear about special discounts and offers.
Yes we do! Reach out to us in order to customise your box - however there will be an extra charge
Once your order has been shipped, you will receive an email with your tracking details.
Our QuartzDollz mystery boxes are packed with a mix of beauty, lifestyle, and fashion items. Each size contains a surprise selection:
Mini Gem Drop: 7–9 items
Medium Gem Drop: 9–14 items
Large Gem Drop: 15+ items